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The Coton Colors Company
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EXPLORE THE OPPORTUNITIES
FUNCTION: Sales- Customer Success
REPORTS TO: Customer Success Manager
LOCATION: Tallahassee OR Remote
STATUS: Full Time
JOB OVERVIEW: Responsible for managing the relationships with our customers across all audiences—retail, corporate, and independent wholesale. This includes general administrative work, proactive customer touch points, new customer onboarding, customer service, and coordination with multiple functions. This position partners closely with Sales Representatives to support wholesale accounts within assigned territories, ensuring customers receive a seamless, coordinated experience. From onboarding new accounts to assisting with day-to-day needs, this role helps strengthen relationships and makes it easy for customers to enjoy and grow with our brand.
DUTIES AND RESPONSIBILITES:
RETAIL CUSTOMER MANAGEMENT
- Serve as the main point of contact for assigned retail eCommerce and in-store customers and Flagship Store locations
- Provide multi-channel communication (in person, phone, live chat, email, fax, and company systems); handle multiple communication sessions simultaneously with timely, quality responses
- Execute full account management including customer onboarding/deboarding, training, order maintenance, account data, and issue logging for future reference or follow-up
- Deliver excellent customer service: order information, placement, and inquiries; promotion rules and regulations; product and shipping information; and problem resolution to ensure satisfaction
- Proactively execute and strategize customer touchpoints to retain and grow customer relationships while driving sales
- Assist with eCommerce block planning and execution
- Assist with front desk duties such as greeting visitors and answering internal office calls
WHOLESALE ACCOUNT SUPPORT
- Manage incoming wholesale communication: receive, log, and route inquiries to appropriate Sales Representatives for handling
- Assist in assigning wholesale accounts to Sales Representatives and coordinate follow-up as needed
- Perform customer and company data management and reporting across all account types
- Execute full account management including customer onboarding/deboarding, training, order maintenance, account data, and issue logging for future reference or follow-up
- Deliver excellent customer service: order information, placement, and inquiries; promotion rules and regulations; product and shipping information; and problem resolution to ensure satisfaction
- Proactively execute and strategize customer touchpoints to retain and grow customer relationships while driving sales
SALES & ADMINISTRATIVE SUPPORT
- Assist Sales Representatives with goal setting, appointment scheduling, corporate travel, and corporate events
- Support customer communication regarding sales initiatives, promotions, and campaigns
- Participate in company-wide events including trade shows, conventions, and sales events
Duties and responsibilities are not limited to those listed above and may be adjusted to meet business needs.
REQUIREMENTS:
- College degree
- 1-2 years of experience in customer service and/or sales field, retail a plus
- Able to complete local travel within the assigned territory as needed
COMPETENCIES:
- Eager to learn and grow
- Quick learner and ability to retain information
- Hardworking with an internal drive to meet and exceed goals
- Nimble, while remaining calm and using good judgement
- Attention to detail and accuracy
- Strong creative thinking to recognize and solve a problem
- Ability to work closely with a team
- Excellent verbal and written communication
- Excellent Customer Service skills
- Ability to work under pressure
- Uphold and exemplify the Coton Colors core values and image
OUR CORE VALUES
Our core values serve as the foundation for our crew and how we do business. The behaviors we focus on every day are:
Creative
Creating original, artistically designed products featuring both function and flair, providing customers with versatility and a touch of fun, while also stimulating employees in an inspiring, clean, and organized atmosphere.
"Can Do" Attitude
There are no immediate answers of NO at Coton Colors.
Discerning
Expecting the absolute best of ourselves, with unprecedented attention to detail in planning, creation, and execution in every area of our company. Always working to the level of “The Coton Colors Way” which is doing things better, with more style, and with more fun than anyone else.
Intelligent
Consistently seeking learning opportunities to improve our talents.
Quick, Hardworking & Nimble
In everything we do, constantly improving our methods to do it better, faster, and cheaper without sacrificing our Core Values. We are nimble and are pleasantly adaptable to take advantage of opportunities.
Giving
Realizing our own blessings, seeking out ways to give back a little HAPPY to those that need it most.
Hospitable
Evoking a warm, nurturing environment with our employees and customers alike, creating lifelong relationships.
Shoot The Moon Mentality
Consistently challenging ourselves to find and tackle bigger and better idea.
Respectful
Steadily seeking out and listening to the feedback and insight from employees, vendors, and customers, striving to incorporate opinions to create the best products, methods, and services. Supporting each other with a tenacious pursuit of dependable communication and on-time deliveries of promise.
Trustworthy
Operating with the highest of moral standards – we expect those of others, so we definitely expect the same of ourselves!
Proud
Always taking the time to be proud of our many accomplishments and recognizing, acknowledging, and celebrating them along the way.
Happy
Finding HAPPY in all that we do – from the first product idea through development and into creation and marketing – bringing that HAPPY to our customers.
Equal Employment Opportunity Policy
Coton Colors Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Reasonable Accommodations Policy
Coton Colors Company is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in its employment, services, programs, and activities. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment screening, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at (850) 383-1111 or careers@coton-colors.com
The Coton Colors Company Brands
