I ordered this House, to be personalized, along with other pieces in early December. I was dissappointed when it was delivered to me without being personalized. Due to the holiday craziness, I did not get a chance to call until mid January. I was extremely pleased when I was treated with respect and honored as a valuable customer. Within 3 days, I received my house, personalized with our last name! It is proudly displayed on our Happy Everything plate!